Refund & Cancellation Policy

Last updated: April 28, 2026

General

The full booking amount is charged online via Stripe at booking. No additional payment is collected on the day of transfer.

These terms apply under Turkish Consumer Protection Law no. 6502 and Distance Sales Regulation.

Cancel 24 hours or more before pickup: full refund.

Refund processed via Stripe within 5-10 business days.

Cancellation less than 24 hours before pickup.

No-show at the pickup point.

Missed transfer due to incorrect flight/cruise time provided by the customer.

If driver or vehicle fails to arrive: full refund + alternative arrangement.

If a flight is missed due to our significant delay: full refund (documentation may be requested).

Natural disaster, weather, road closure, war, epidemic: cancellation results in full refund or rescheduling.

Airport: 60 min free wait at arrival gate (we monitor flight delays).

Hotel: 15 min standard, then €5 per 15 min.

Cruise port: 30 min free wait based on ship arrival.

Contact WhatsApp +90 552 297 1432 or [email protected] with your booking code (KT-XXX).

Disputes are subject to Turkish Consumer Arbitration Committees or Consumer Courts.