How do I book a transfer?+
Pick a service on the homepage, choose your route and date, fill in pickup details and confirm your booking. You pay the driver in cash on the day of transfer or by card online (airport arrivals: €30 card deposit one day before). You can also book through WhatsApp or the app.
What payment methods do you accept?+
Airport arrivals: a €30 card deposit is taken one day before the transfer; the rest is paid in cash to the driver or by card online. Return transfers to the airport and all other transfers: you pay the full amount in cash to the driver on the day of transfer, or by card online.
How is payment handled?+
Only airport arrivals need a deposit: €30 by card, one day before the transfer; the rest is paid in cash to the driver or by card online. Return transfers to the airport and all other transfers have no deposit — you pay the driver in cash on the day, or by card online. The price is per booking, not per passenger.
Can I cancel or change my booking?+
Yes. Cancellation is free of charge up to 24 hours before pickup — no prepayment is taken, so there is nothing to refund. Changes (date, time, pickup location) can be made free of charge up to 12 hours before — contact us on WhatsApp with your booking reference.
Can you provide a child / baby seat?+
Yes, free of charge. Select the number of baby seats in the booking form or mention it in the notes. We carry infant, toddler and booster seats — please let us know the child age.
What if we have extra / oversized luggage?+
Our standard allowance is 1 luggage item per passenger. For extra suitcases, golf bags, surf boards or ski equipment please mention it in the notes — we will confirm the correct vehicle class for you.
My flight is delayed — what happens?+
We monitor arrival flights automatically using your flight number. If your flight is delayed, your driver will wait — the first 60 minutes of waiting are free of charge. No need to contact us.
Where do I meet the driver?+
Airport arrivals: after you collect your luggage, your driver waits for you at the arrivals exit. Cruise port: at the Kusadasi port exit with a name sign. Hotel pickup: at your hotel lobby at the booked time. Your driver phone number is sent to you 24 hours before pickup.
Can we make extra stops along the way?+
Short stops (bathroom, coffee, photo) are fine at no extra charge. If you want to visit a specific location (e.g. Ephesus on the way to the airport), contact us beforehand — we will quote the surcharge.
What languages do drivers speak?+
All our drivers speak Turkish and English. Many speak additional languages (German, Russian, Spanish, French) — let us know your preference and we will try to match you with a multilingual driver.
We are a larger group. How do you handle airport transfers?+
All our airport transfers are made with a Mercedes Vito — VIP and private, up to 7 passengers. For larger groups we send two or more Vitos. Enter your passenger count in the booking form or message us on WhatsApp and we will arrange the right number of vehicles.
Can I get an invoice / receipt?+
Yes. A PDF voucher is available immediately after booking. For a company invoice (VAT / KDV receipt), WhatsApp us your company details (name, tax number, address) before the trip and we will issue it by email.