Frequently asked questions
Everything you need to know about booking, payments, cancellations and on-the-day logistics.
How do I book a transfer?+
Pick a service on the homepage, choose your route and date, fill in pickup details and pay the full amount online to confirm. No additional payment is collected on the day of transfer. You can also book through WhatsApp or the app.
What payment methods do you accept?+
The full booking amount is charged online via Stripe by credit or debit card (secure). No additional payment is collected on the day of transfer.
How is payment handled?+
The full booking amount is paid online at the time of booking. It is fully refundable if you cancel at least 24 hours before pickup. The price is per booking, not per passenger.
Can I cancel or change my booking?+
Yes. Cancel up to 24 hours before pickup and your payment is refunded in full. Changes (date, time, pickup location) can be made free of charge up to 12 hours before — contact us on WhatsApp with your booking reference.
Can you provide a child / baby seat?+
Yes, free of charge. Select the number of baby seats in the booking form or mention it in the notes. We carry infant, toddler and booster seats — please let us know the child age.
What if we have extra / oversized luggage?+
Our standard allowance is 1 luggage item per passenger. For extra suitcases, golf bags, surf boards or ski equipment please mention it in the notes — we will confirm the correct vehicle class for you.
My flight is delayed — what happens?+
We monitor arrival flights automatically using your flight number. If your flight is delayed, your driver will wait — the first 60 minutes of waiting are free of charge. No need to contact us.
Where do I meet the driver?+
Airport arrivals: the driver waits in the arrivals hall with a name sign. Cruise port: at the Kusadasi port exit with a name sign. Hotel pickup: at your hotel lobby at the booked time. Your driver phone number is sent to you 24 hours before pickup.
Can we make extra stops along the way?+
Short stops (bathroom, coffee, photo) are fine at no extra charge. If you want to visit a specific location (e.g. Ephesus on the way to the airport), contact us beforehand — we will quote the surcharge.
What languages do drivers speak?+
All our drivers speak Turkish and English. Many speak additional languages (German, Russian, Spanish, French) — let us know your preference and we will try to match you with a multilingual driver.
We are a group of 10+. Do you have larger vehicles?+
Yes — we operate 13-seat minibuses and 19-seat Sprinters for larger groups. Use the booking form with the passenger count and we will automatically assign the right vehicle class.
Can I get an invoice / receipt?+
Yes. A PDF voucher is available immediately after booking. For a company invoice (VAT / KDV receipt), WhatsApp us your company details (name, tax number, address) before the trip and we will issue it by email.